Help with plans, interactions and process work.
Short answers to the questions teams usually have before creating their first workspace.
Do I need to know BPMN already?
No. You can explain the workflow in ordinary language and inspect the resulting model. Familiarity with BPMN helps with detailed review, but it is not required to get started.
What can I use as input?
You can type a message, dictate a request or attach documents and images that describe the process.
What is an interaction?
One typed or voice request counts as one interaction. Each document page analyzed also counts as one interaction; an image is treated as one page.
Does the assistant's reply count again?
No. The interaction covers your request and the assistant's response.
What happens to unused monthly interactions?
Monthly plan allowances reset at the start of the next account billing period. Purchased top-ups remain available for 12 months.
When does the billing month start?
Your monthly period follows the subscription date rather than the calendar month.
Can several teams use one account?
Yes. Paid plans include unlimited workspaces. You can separate teams, clients or projects and assign access per workspace.
Can I share a diagram with someone outside the workspace?
You can create controlled public links for diagrams that need wider access. Workspace and account permissions still govern the editable version.
What does governance include?
Pro includes advisory assessments, sign-off requests and governance history. Assessments support internal review and do not replace professional legal, regulatory or certification advice.
Is a credit card required for the trial?
No. The 30-day trial can be created without payment details.
Where can I get help?
Email support@acudesk.com or use the contact page.
Still deciding?
Use the trial with one real workflow and judge the result on your own process.
Start free trial